Customer Service Representative - Cullman

Description:

COMPANY PROFILE:

 Alabama Farm Credit is an aggressively growing $1.1 billion Farm Credit association dedicated to the financial needs of our rural communities. In short, we help fund new ways to grow food, generate energy, access technology, and otherwise improve life in rural America. A career at Alabama Farm Credit can offer you the opportunity to make a personal impact on the people and communities where we do business. The institution is headquartered in Cullman, AL with five offices that serve the northern twenty-seven (27) counties of Alabama.  We continue to serve the agricultural related needs of the two major metropolitan areas of Alabama in Birmingham and Huntsville. We also provide competitive compensation, health and wellness benefits, company-funded retirement plan, “best in market” matching 401(k), and professional development programs.

POSITION SUMMARY:

Performs general office support and routine day-to-day operations of a medium-sized, full-service branch that may be complex in nature including travelling between different locations to provide temporary assistance.


Location: Cullman, AL

Status: Full time

Reports to: VP, Director of Branch Operations

EDUCATION AND EXPERIENCE REQUIREMENTS:

High school diploma or equivalent and three (3) to four (4) years of general office/clerical or customer service experience. Ability to work in a fast-paced environment required. Banking and agriculture experience a plus.

JOB PURPOSE AND SCOPE:

  • Performs various loan administrative and servicing duties including answering borrower’s questions, resolving routine banking problems for customers, processing loan payments, routing applications, data entry, and due diligence required to guide loans and credit servicing through process.
  • Travel between different locations to provide assistance as needed to support with tasks such as customer service, administration, data entry and other operational duties.
  • Prepares, types, and processes forms such as those needed for office supplies, expense reports,
  • Answers incoming calls to department staff, representing department or association in a professional manner; relays messages; transfers calls to appropriate person for assistance; receives and refers visitors and telephone calls; responds to routine requests for information and refers more complex requests to appropriate staff members. Picks up, opens, sorts and distributes mail to appropriate personnel.
  • Responsible for monitoring loan covenants and other loan deadlines, indexing documents to the HUB, CRM/Farm View management and file retention.
  • Composes basic correspondence on well-defined matters. May be directed to respond to routine correspondence not requiring manager's attention; completes reports following prescribed formats.
  • May coordinate and schedule external and internal meetings, training activities, seminars, etc., through arranging for meeting space, coffee service, and luncheon reservations; makes travel arrangements for department or association staff, including transportation and hotel arrangements, as directed.
  • Must possess active NMLS number.

BENEFITS:

  • An outstanding company-wide incentive program
  • Accommodating and flexible vacation and sick leave
  • 13 paid holidays
  • 401(k) plan with up to a 9% employer contribution/match
  • Affordable health, dental, and vision plans
  • Employer paid life insurance and disability
  • Tuition reimbursement (100%)
  • Up to $400/year wellness reimbursement
  • Company paid clothing allowance
  • Company paid cell phone and laptop